Training Terms and Conditions

These Terms and Conditions form part of your agreement with Holistic Zone Training Academy (Julie Miller, Owner) and your booking of a course will constitute acceptance of these Terms and Conditions.

Payment

A non-refundable deposit is to be made immediately on booking of the course in order to secure a place on that course.
The balance of the course fee must be paid no later than 14 days before the commencement of the practical days training. If you book within 14 days the full course fee is due.
It is the student’s responsibility to check the deposit and course fee that is payable for their booking.
It is the student’s responsibility to seek which method of payment they will use. The payment methods are listed on the enrolment form.
Course fees include: training manuals, all products to carry out your course (expect manicure and pedicure, this will be advised), practical training (where applicable), course work and case study marking and issue of a certificate, unless otherwise stated.
Payment plans are available for courses over £300. Please enquire for details.
In order for a students’ booking to be processed, an enrolment form is required to be completed and returned to Holistic Zone Training Academy along with the appropriate deposit.

Insurance

It is the student’s responsibility to check that cover is honoured with their insurance company prior to enrolling on a course at Holistic Zone Training Academy. We can accept no responsibility for a refusal of insurance once the learner has enrolled and paid for their course.
If you do not have insurance, we can recommend some insurance companies. However, it is the students responsibility to seek a suitable insurance company for themselves. You MUST still check with them before enrolling on any course with us, however, as we cannot guarantee they will accept our qualifications.
It is the student’s responsibility to take out student insurance while undertaking their training / case studies with us.

Cancellations

If a student has completed the practical training day, and decides for any reason not to continue the course, the full course fee will NOT be refunded.
If the student cancels within 7 days of the practical training day, the full course fee will NOT be refunded. With the exception of a medical emergency. Proof will need to be provided.
If a student cancels within 14 days prior to the practical training date a 50% refund will be issued, less the booking fee.
If a student cancels within 28 days prior to the practical training date a 100% refund will be issued, less the booking fee.
Holistic Zone Training Academy reserves the right to change any course dates for unforeseen circumstances. The course fee and deposit will be refunded in full if a new mutually convenient date can not be agreed.
Holistic Zone Training Academy cannot be held responsible for costs or loss of earnings due to course cancellation or alterations.

Practical Training Day

The student will be responsible for providing a model. Unless an agreement for a model to be provided by the tutor has been agreed between student and tutor. Or there is more than one student, in which case you will work with each other. It is always the student’s responsibility to arrange a model as a tutor cannot guarantee one.
Holistic Zone Training Academy offers intense practical training courses. It is the student’s responsibility to ensure that this level of training is suitable for their individual needs. Fast track training is not suitable for everyone. Holistic Zone Training Academy takes no responsibility for students failing to be able to complete their training with us.
It is recommended that the pre-course training manual is fully studied prior to the practical days training.
It is the student’s responsibility to further research the course that they are studying in addition to the pre-course training manual provided. A recommended reading list is available on request.
You will be required to give and possibly receive a treatment of the chosen therapy that you are studying on the practical training day. Unless you have a one-to-one training day, in which case you will work only on a model and will not receive a treatment on yourself.
It is the student’s responsibility to inform the tutor of any medical conditions that they may have, at the time of booking, especially if this contra-indicates them to receiving a treatment on the practical training day. A full list of the contra-indications relevant to the therapy is listed in the pre-course training manual and is also available, on request, from the tutor.
It is advisable for the student to not consume alcohol within 24 hours of attending a practical training day, due to dehydration.
A certificate will be issued to the student once they have attended all practical training, completed the relevant course work and demonstrated practically at an assessment that they can conduct a full consultations and treatment in a safe and professional manner. If the student does not pass the practical assessment, this will need to be rebooked and further fees will be payable.
It is the student’s responsibility to print and bring their course notes and consultation forms to each training day, as well as any other documents requested in their training pack.
It is the student’s responsibility to check and look up directions for their training days.
It is the student’s responsibility to check the suitability of the training venue before enrolling on a course, to include, accessibility, parking facilities, distance, and suitability.
If the student arrives more than 30 minutes late on any training day, the tutor may refuse to let you join the class or to commence the training. It is the student’s responsibility to ensure they arrive at the course in plenty of time. Any lateness could result in the course not being able to commence, and further costs applicable to cover extra tutor time. This extra cost will be payable by the student, before, the training can commence. If the training cannot go ahead, due to the student’s lateness, the student will have to pay a £50 fee to reschedule the training date.
We can offer bespoke training to cater for specific learner needs and professional membership requirements, where needed. Please ask for further details, and a quote.

Course Completion

All courses must be completed within the specified times listed below, from the practical training date, unless under certain circumstances, such as illness or unexpected work commitments, and agreed with the management of Holistic Zone Training Academy and your Tutor.

If this time has passed and the student wishes to continue on the course, further fees will apply before the student can complete their course.

Online / distant learning course – 12 months
1-day accredited course (with practical attendance) – 3 months
2-day accredited course (with practical attendance) – 4 months
4-5 day accredited course (with practical attendance) – 6 months

Student

Students will behave in an adult manner. Students will be polite and respect their fellow students and tutor. Should students act in a manner deemed inappropriate by the tutor they will be asked to leave and no further training will be offered. The offending student will lose any fees paid in respect of their training.
Students will act in an ethical manner and any disclosures during training must be treated in the strictest confidence.
It is the sole responsibility of the student to fully research the course prior to booking. This includes course content, eligibility for insurance, level of qualification and any other course suitability for the student in all its aspects. Holistic Zone Training Academy accepts no responsibility in the event that the content of the course does not meet the student’s requirements.
Once a booking has been confirmed, including attendance of the practical training day, the student will be required to abide and comply with all the terms of Holistic Zone Training Academy set out herein.
Students must be of a minimum age of 18 to attend a course.
No previous experience is required for a student to attend a course; however, some courses do have prerequisites! It is the student’s responsibility to enquire about prerequisites, and to provide a suitable copy of a previous qualification if required. Please refer to each individual course for prerequisites and requirements.
If the student enrols on a course and does not meet the prerequisite, their certificate may be invalid and they may not be able to obtain insurance. It is the student’s responsibility to ensure they meet the prerequisite standards and check the minimum requirements from their insurance company.
A good standard of English, to include verbal, written and reading, is required in order to attend a course with Holistic Zone Training Academy.

An enrolment form is required to be completed by each student attending a course with us (an electronic enrolment form once submitted, counts as the student signing in agreement to the terms and conditions herein). It is the student’s responsibility to ensure they have submitted an enrolment form. Any enrolment forms that have not been signed / submitted electronically by the student, may invalidate all agreements / rights held between Holistic Zone Training Academy and the student.
If any correspondence or communication has been sent to us by the student, whether via email, letter, text, answer phone message or any other method; it is the students sole responsibility to follow up, check or ensure that Holistic Zone Training Academy has received the communication.
All course work / correspondence submitted, whether by email or post, MUST be labelled with the student’s full name and the course they are referring to. We do receive several pieces of work from our students and cannot match these up to the student if they have not been correctly labelled. Any work not properly labelled will not be marked and this will hold up the marking process.
If there are any queries at all, the student MUST register them within 7 days, and we will aim to rectify them for you.
All students must comply with all policies of Holistic Zone Training Academy including Code of Ethics, Health and Safety, Security and any other policies required by Holistic Zone Training Academy.
Students must not have any medical / health reasons that may affect their training or studies. It is the student’s responsibility to check with their GP first if required.
Holistic Zone Training Academy cannot be held responsible for any reason why a student is unable to complete their course for any reason whatsoever.
Should a student become involved in a civil or malpractice action or be liable for an insurance claim against them, Holistic Zone Training Academy nor Julie Miller will be held liable or be involved in any such a claim.

Attendance

If a student fails to attend a practical training date for any reason, a refund will not be issued.
If the student arrives more than 30 minutes late on any training day, the tutor may refuse to let you join the class or to commence the training. It is the student’s responsibility to ensure they arrive at the course in plenty of time. Any lateness could result in the course not being able to commence, and further costs applicable to cover extra tutor time. This extra cost will be payable by the student, before, the training can commence. If the training cannot go ahead, due to the student’s lateness, the student will have to pay a £50 fee to reschedule the training date.
Holistic Zone Training Academy nor Julie Miler accepts liability for loss or damage to vehicles whilst students are undertaking training at the venue.

Rights

Holistic Zone Training Academy reserves the right to decline a student’s application to attend a training course.
Holistic Zone Training Academy reserves the right to alter a course date or venue at any time.
The student must log any queries they have within 7 days of the training.
All course material provided by Holistic Zone Training Academy are copyright and remain the sole right of Holistic Zone Training Academy. No copies, extract or references can be made to the course material without prior permission and must be agreed in writing.
Holistic Zone Training Academy will always comply with the General Data Protection Rules (GDPR), and student’s information will never be shared with outside sources, other than their tutor and accrediting bodies where required.

Resources

All course materials will be emailed to the student prior to the practical training day unless otherwise specified. We do offer hard copies of our training material at a charge of £10 per manual.
The student will be encouraged to purchase further text books for the therapy that they are studying.
The student will be required to purchase all required equipment and products in order to practice and to complete their case studies.
Some equipment such as iPad/iPhones/Androids/Tablets/Phones/Other electronic reading devices, may not be able to view documents in word or pdf. Please ensure you have access to suitable viewing equipment, such as a pc or laptop.
All course material is emailed in word and/or pdf format, and maybe sent in a compressed zip folder. It is the student’s responsibility to ensure they are able to open and view the documents.
All course material bears a copyright and is not to be used by anyone other than the student registered on our system to use it.

Accreditation

Courses run by Holistic Zone Training Academy have been approved, verified and accredited by various professional bodies and are suitable to run as a viable professional training course as well as eligible for professional insurance. It is the student’s responsibility to enquire about which bodies the courses are accredited through, whether their insurance company will cover the certificate and whether the level of qualification for the course is suitable for their individual needs, changes to accreditation and training material can be periodically made and Holistic Zone Training Academy cannot be held responsible for any misperception these changes may cause.
Accreditation can change at any time. Holistic Zone Training Academy will not be responsible for changes made.

Online / Distant Learning Course

At Holistic Zone Training Academy, we recognise the convenience of online learning, and how this can improve on the students’ knowledge, treatment range and skills they can offer. We also recognise that practical experience is of utmost importance in order to give the best possible treatment, therefore, we do recommend that the students gain practical experience where possible, this may also be a requirement of their insurance company in order for them to insure the certificate. It is the student’s responsibility to ensure that they meet the requirements of their insurance company before enrolling on any course with Holistic Zone Training Academy.

NOTE: Whilst online study / distant learning courses provide a great source of information and convenience to the learner, we believe that this cannot substitute practical ‘hands on’ experience. It is at the learner’s discretion to enrol on these courses, and to gain the correct knowledge and experience, as well as further training, where necessary (Some Insurers / Professional memberships may only provide insurance if practical experience has been gained in the subject.) Some of our online / distance learning courses, only provide the learner with an introduction to the subject, and we strongly advice they advance their learning with further courses and practical training where appropriate. It can take several years to become knowledgeable and experienced in some subjects.

You may be required to undertake practical training in addition to the home study to be covered, please check with your insurers/professional membership BEFORE enrolling.

DISCLAIMER

Holistic Zone Training Academy and its Tutors, strive to provide high-quality training that meets industry standards. However, the courses offered are intended for educational purposes only and do not constitute medical advice or diagnosis. Contra-indications and benefits are discussed as part of the courses but are not intended as medical advice. No therapies taught are deemed as treatments that will cure or prevent a condition or disease.

All course materials have been checked, verified and approved by its accrediting bodies.

Holistic Zone Training Academy accepts no liability for any injury or loss to a person or property throughout and accepts no liability for damage or injury caused by a student to another person, whether before, during or after training. at any of our venues.