Coronavirus (COVID-19) Infection Prevention & Control Policy


This policy has been drawn up in response to the current pandemic, using current guidelines and legislation available. All of these additional procedures have been implemented to ensure the highest standard of health and safety for our clients, students and ourselves. We will continue to take advice from the industry, Government and the NHS regarding all safe practices.

Holistic Zones’ priority is to keep our clients and students safe, as far as possible, during their visit to us. As we get ready for re-opening some important changes have been implemented.

During our closure Julie has completed the Barbicide® Certification. The course covers training in proper sanitation and disinfection practices and procedures consistent with the highest industry standards. Also, a course on ‘Coronavirus - What you need to know’.


If anyone working at Holistic Zone becomes ill or show symptoms of Coronavirus (COVID-19), we will self-isolate immediately. This will mean that we will have to rearrange your appointment at short notice. This may, of course, cause inconvenience, but it is done for your own health and safety. We will rebook your appointment as soon as possible, and you will take priority over any new enquires.

If you or any of the people in your household feel ill or display any symptoms of Coronavirus (COVID-19) please advise us as soon as possible and do not come into the practice for your appointment.

The main symptoms of Coronavirus (COVID-19) are:

· high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

· new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

· loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

For your health and safety, we will be asking Coronavirus (COVID-19) related questions prior to an appointment being booked. Please understand that this is for your safety, the safety of our clients, and the team. Please respect the team by answering them and following the procedures we have put in place.

Visiting Us

For your health and safety please arrive as close to your appointment time as possible, do not arrive early. If you arrive to early you may come into contact with other clients who are leaving.

Infection Control

Increased cleaning of the treatment/training room will take place. This will include all common surfaces such as door handles, etc. These will be disinfected between each client.

All equipment will be disinfected or sterilised in line with specific manufacturer’s or industry guidelines for your health and safety.

Where possible we will use eco-friendly, sustainable, single-use items. These will be disposed of according to the supplier’s guidelines to ensure you are protected from cross-infection.

You will have access to hand sanitiser upon arrival and we ask that you use this immediately upon arriving and before leaving.

We will wear a facemask during your visit and would request you wear a facemask also, unless the mask will restrict the treatment, e.g. facials. If you choose to wear disposable gloves, we will respect your decision.

Please do not be offended if we wear PPE (Personal Protective Equipment). This may include gloves, facemask or a disposable apron, this will be dependant on the treatment being provided.

We confirm that all reusable equipment such as towels are washed at 60OC with added laundry cleanser to thoroughly ensure 99.99% of bacteria is killed.

All disposable items will be bagged and removed from the room between each client.

During your treatment

We will ensure our hands a thoroughly sanitised as per current NHS guidelines prior to the start of your treatment.

We are confident we will be able to provide our treatments at our usual high standard whist ensuring your health and safety.

If you have any concerns prior to the start of the treatment please do let us know as we maybe able to adapt them slightly in order to put your mind at rest and still provide an enjoyable experience.

After your treatment

In order to avoid handling of cash, we would prefer payment by card for the foreseeable future. If you only have cash, we will still accept it.


For the foreseeable future we will only be providing one to one training.

All students will be requested to comply with this policy as far as applicable for the course they are attending.

All students will be requested to bring a model to the training day, preferably from their own household. For reiki training no model is required.


The procedures in the appointments section apply, and your course may have to be rescheduled, if any of the conditions apply.

Review and Queries

This policy will be subject to annual review, or sooner of legislation or regulatory change. Any updates will be communicated to all clients and posted on our website and Facebook pages. All queries should be directed to Julie Miller.

Signed Julie Miller

Owner, Holistic Zone

Issue date 27th May 2020

Uncontrolled documents if printed.

8 views0 comments

Recent Posts

See All
Westminster Insurance
Associated Beauty Therapists
Towergate Insurance
Professional Beauty Direct
International Guild of Complementary Therapists
  • Facebook
  • Instagram
  • LinkedIn
  • TripAdvisor